At Vertex Citizenship (“we,” “our,” or “us”), your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with us via WhatsApp, forms, or email.
1. Information We Collect
We may collect the following types of personal information:
- Contact Details: Full name, email address, phone number.
- Citizenship and Residency Information: Country of residence, current passport held, and preferred citizenship/residency tier.
- Communications: Messages submitted through our lead forms or sent via WhatsApp.
- Technical Data: IP address, browser type, device information, and browsing behavior on our website (via cookies or analytics tools).
2. How We Use Your Information
Your data is used for the following purposes:
- To assess your eligibility for our citizenship and residency programs.
- To contact you with personalized responses and service information.
- To provide customer support via WhatsApp or email.
- To improve our website and marketing strategies.
- To comply with legal obligations and prevent fraud.
3. WhatsApp Integration
By clicking the WhatsApp icon or using the floating button, you are opting to communicate with us directly via WhatsApp. This interaction is subject to WhatsApp’s own privacy policy in addition to ours.
4. Consent and Opt-In
By submitting your information through our forms or initiating contact via WhatsApp, you consent to the collection and use of your information as outlined in this policy.
A consent checkbox is included on all lead forms. We will not contact you without your permission.
5. Data Storage and Security
All data is stored securely and handled with strict confidentiality. We use industry-standard encryption and data protection methods. Your data will never be sold, rented, or disclosed to third parties without your explicit consent, except as required by law or in partnership with licensed professionals for service delivery.
6. Third-Party Services
We may use secure third-party services (such as CRM tools or communication platforms) to manage data and contact clients. These services comply with international data protection regulations.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent at any time.
- Request data portability.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, contact us at:
📧 Vertex.citizenship@proton.me
8. Cookies
Our website may use cookies to enhance user experience. You can set your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may limit some website functionality.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about our Privacy Policy or your data, please reach out to us:
📧 Vertex.citizenship@proton.me